Continuous

Support

The Most Important Phase of Your Deployment.

Central Nervous Systems is not a traditional reseller / implementor of ERP systems. We do not charge a fixed fee for an Acumatica implementation. Neither do we work on a time and materials basis. We are a subscription consulting practice. We charge for our service in the same way that Acumatica charges for the software - as a flat monthly fee.

ERP systems are like relationships; you need to constantly work on them in order that they remain healthy. Over the course of future years using Acumatica, you will need help to understand, setup and use new functionality released by the publisher that is beneficial to your business. In addition, you will need assistance with the deployment of new modules as your use of the system becomes more sophisticated and as your business requires more from the system. Finally, no matter how good you are as a company, staff turnover will occur, requiring assistance with training new staff and onboarding new positions as your organization changes.

At Central Nervous Systems, we consider Continuous Support to be the most important phase of an ERP deployment. It is during the Continuous Support phase that your use of the system will continue to evolve to provide more value to the organization as you realize small changes that will result in savings to the company, steps that can be taken out of processes due to changes in your business, and new capabilities that will offer advantages over your competition.

1. Dedicated support hours - 2 hours / week of scheduled support by senior Central Nervous Systems technical resources. Weekly support hours are available for, but not limited to:

New generic inquiries using native Acumatica functionality.

New custom dashboards using native Acumatica functionality.
New custom reports using the Acumatica report writer.
Financial period end support.
Training.
Assistance with deploying new processes within the business.

2. Weekly shared training webinars. (Thursdays at 11:00 am PST)

3. Annual upgrades of Acumatica Cloud ERP.

4. Year-end accounting support.

5. A library of training videos for common ERP functions.

6. Training of replacement power users.

7. Annual system audits.

8. Emergency telephone support.

The Central Nervous Systems Continuous Support offering for Acumatica deployments is designed to ensure our clients’ continued success working with Acumatica cloud ERP.

If you’d like more information about our Continuous Support offering, how it works and what it costs, please get in touch.

Request More Information.

Visibility.

Implementing Acumatica with Central Nervous Systems has helped RAM quickly generate invoices each month with different formats for different customers while maintaining the proper approval flow before invoices go out. Acumatica has enabled our employees to submit expenses by uploading expense receipts and time tracking directly using the mobile app and created visibility into open commitments and project profitability. Our directors can now manage their staff with an accurate view of their departments supplied by customizable dashboards that display the employee billability.

Pouya Jafari, Corporate Controller at RAM Consulting Inc.

Knowledgeable.

“Paul and Sean came out to visit us and tour the shop to see firsthand what it was we did and where we needed help. Both of them struck me right away as having deep business knowledge through the questions they asked us as they got a feel for our business. My first impression of them was, I liked them. These were people I wanted to deal with in the long term. I am pleased to say I was right in that first impression.”

Frank Bath, Production Manager at Adrenalin Marine

Responsive.

“CNS project execution was perfectly aligned with the proposal and plan we agreed to. The CNS team was very responsive to our challenges and questions throughout the process. Project management was excellent as communication was crystal clear throughout the project.”

Michael Saenz, Director at C.H. Guenther & Son

Rare expertise.

“We couldn’t have made the transition without CNS. They were invaluable not only in installing the software but ensuring our data files and internal processes were in line with how the software functioned. It’s rare to find a software consulting firm that has both technical and business expertise.I highly, highly recommend them.”

Helen A. Hodack, Actineon Inc.

'Can do' attitude.

“As an ongoing support resource for us, CNS’s extremely helpful ‘can do’ attitude has made for a first class business relationship. The team has always provided extremely prompt service, they have been ready, willing and able to assist when called upon.”

Benjamin Madow, President of Silver Forest

We’d love to hear from you

If your engineering business has grown to be unmanageable, the decision to upgrade your ERP system should be an easy one. The real challenge is deciding which ERP solution is the best fit for your business and, above all, which ERP system integrator has the expertise to get the job done right the first time.

Fill out the form below and someone from our office will be in touch within 24 hours.

Continuous

Support

The Most Important Phase of Your Deployment.

We’d love to hear from you

Central Nervous Systems

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